Servicing and Warranty

All Mezger products are covered by a 2 year warranty. 

We are currently developing a recycling scheme for the AC1 which we will begin beta testing shortly. 

A founding goal with Mezger was to create audio products which can be serviced to extend their working life. For larger future products this is realistic, however for earphones we’ve found the most viable solution is component recycling. The ceramic housing, speakers, charging cases and certain accessories can all be recycled by ourselves and our manufacturing partners, and repurposed into new earphones. 

If your AC1’s are broken, perhaps one is lost, or the hardware is no longer compatible at some (far off) point in the future, you can send them back and we’ll give you a 40% discount off a new pair. Those AC1’s built with recycled components will be visually indistinguishable, have the same warranty, but will be offered at a slightly lower price.